Contact information

At Nexa Peptides, we are committed to providing excellent customer support and ensuring our customers have a smooth and reliable shopping experience.

Whether you have a question about our products, need assistance with an order, or require support, our team is here to help.

Customer Support

For questions regarding:

Orders
Shipping and delivery
Product information
Refund enquiries
General support

Please contact us using the details below.

Email:

nexapeptide@outlook.com

We aim to respond to all enquiries within 1–2 business days.

Business Address

Nexa Peptides

26 Stanworth Avenue

BL2 6EN

United Kingdom

Customer Service Hours

Our support team is available during:

Monday – Friday:
9:00 AM – 5:00 PM (GMT/BST)

Saturday:
10:00 AM – 2:00 PM (GMT/BST)

Sunday & UK Public Holidays:
Closed

Messages received outside business hours will be answered on the next working day.

Order Support

For faster assistance with an existing order, please include:

Full name
Order number
Email address used during checkout
Details of your enquiry

Providing these details helps us resolve your request faster.

Product Enquiries

If you have questions about our wellness peptide products, product availability, or general product information, our support team will be happy to assist.

Please note that information provided by Nexa Peptides is for general product information only and should not be considered medical advice.

If you have concerns about product suitability, we recommend consulting a qualified healthcare professional.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Order number
Description of the issue
Clear photos of the product and packaging

Our team will review your request and assist where applicable.

Returns & Refunds

Due to the nature of our products, Nexa Peptides does not accept general returns or exchanges.

For more information, please review our Return & Refund Policy.

Thank You

Thank you for choosing Nexa Peptides.

We value your trust and are committed to providing quality products, reliable service, and customer support you can depend on.