Shipping policy
At Nexa Peptides, we are committed to processing and delivering your orders safely, efficiently, and securely. This Shipping Policy explains our order processing times, delivery options, shipping regions, and important delivery information.
By placing an order through our website, you agree to the terms outlined below.
Shipping Locations
Nexa Peptides currently ships to:
-
United Kingdom
-
Selected international destinations
Shipping availability will be confirmed during checkout based on your delivery address.
Order Processing Time
Orders are processed after successful payment confirmation.
Most orders are prepared and dispatched within:
1–3 business days
Orders placed on weekends or UK public holidays will be processed on the next working day.
During high-demand periods, promotions, or unexpected circumstances, processing times may take longer.
Delivery Time Estimates
Delivery times begin once your order has been dispatched.
United Kingdom
Estimated delivery:
2–5 business days
International Orders
Estimated delivery:
5–15 business days
Delivery times may vary depending on:
-
Destination country;
-
Courier service;
-
Customs procedures;
-
Local delivery conditions.
Delivery estimates are not guaranteed and may be affected by circumstances outside our control.
Shipping Provider
Orders are fulfilled and shipped using trusted delivery partners, including courier services such as FedEx where applicable.
Fulfilment Location:
Nexa Peptides
26 Stanworth Avenue
BL2 6EN
United Kingdom
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Shipping Costs
Shipping charges are calculated at checkout based on:
-
Delivery location;
-
Order size;
-
Package weight;
-
Selected shipping method.
Any applicable shipping fees will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive tracking details through your provided email address.
Tracking information may take up to 24–48 hours to update after dispatch.
If you experience any issues tracking your order, please contact:
International Shipping & Customs
International orders may be subject to additional charges, including:
-
Customs duties;
-
Import taxes;
-
Local fees;
-
Clearance charges.
These fees are determined by the destination country's authorities and are the responsibility of the customer.
Nexa Peptides is not responsible for delays caused by customs inspections or unpaid import charges.
Delivery Delays
While we work to ensure reliable delivery, delays may occur due to:
-
Courier delays;
-
Weather conditions;
-
Customs processing;
-
Incorrect delivery information;
-
Public holidays;
-
Events outside our reasonable control.
Nexa Peptides is not responsible for delays caused by third-party delivery providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Please carefully check:
-
Name;
-
Address;
-
Postal code;
-
Contact details.
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply for resending.
Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe:
Please contact us at:
We will assist you in investigating the shipment with the relevant courier.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
-
Order number;
-
Description of the issue;
-
Photos of the damaged item;
-
Photos of the packaging.
Our team will review the issue and provide an appropriate resolution where applicable.
No Returns After Delivery
Due to the nature of our wellness products, Nexa Peptides does not accept general returns or exchanges after delivery.
This includes:
-
Change of mind;
-
Incorrect product selection by the customer;
-
Opened or used products.
Please review our Return & Refund Policy for full details.