Refund policy

At Nexa Peptides, we are committed to providing high-quality wellness products and ensuring every order is handled with care. Due to the nature of our products and the importance of maintaining product quality, safety, and integrity, we operate a limited return and refund policy.

Please review this policy carefully before placing an order.

No General Returns or Exchanges

Due to the nature of our wellness peptide products, we do not accept general returns, exchanges, or change-of-mind returns after an order has been delivered.

This includes situations where:

You no longer want the product.
You ordered the wrong item.
You changed your mind after purchase.
The product is unsuitable due to personal preference.
The product has been opened, used, or removed from its original packaging.

This policy helps us maintain product quality and ensures all customers receive products that meet our standards.

Damaged, Defective, or Incorrect Orders

We carefully inspect and package orders before dispatch. However, if you receive a product that is:

Damaged during delivery;
Defective;
Incorrect; or
Missing from your order,

please contact us as soon as possible.

You must contact our support team within 48 hours of delivery.

Please include:

Your full name;
Order number;
Description of the issue;
Clear photographs of the product;
Photographs of the packaging and shipping label.

Our team will review your request and provide an appropriate solution where applicable.

3. Refund Eligibility

Refunds are only considered in cases where:

A product arrives damaged;
An incorrect product was sent;
A product is defective;
A refund is required under applicable consumer protection laws.

Approved refunds will be processed to the original payment method used during checkout.

Please allow your bank or payment provider time to complete the refund process.

4. Products Returned Without Approval

Customers must contact Nexa Peptides before sending any items back.

Products returned without prior approval may not be accepted.

Due to the nature of our products, returned items cannot be resold once they have been outside our control.

5. Order Cancellation

Orders are processed promptly to ensure fast dispatch.

If you need to cancel your order, contact us immediately after placing your order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Contact:

nexapeptide@outlook.com

6. Shipping Issues

Nexa Peptides is not responsible for delays caused by:

Courier delays;
Incorrect address information provided by customers;
Customs processing;
Events outside our reasonable control.

If your order is delayed or appears lost, please contact us and we will assist where possible.

7. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details during checkout.

If an order cannot be delivered due to incorrect information provided by the customer, additional delivery charges may apply.

8. International Orders

For international orders, customers are responsible for:

Customs duties;
Import taxes;
Local charges;
Fees applied by the destination country.

These charges are not refundable by Nexa Peptides.

9. Consumer Rights

This policy does not affect your legal rights as a consumer.

Where required under applicable UK consumer protection laws, customers may still have rights relating to faulty, damaged, or incorrectly supplied goods.