At Nexa Peptides ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, contact us, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

About Nexa Peptides

Nexa Peptides is a UK-based wellness products business providing peptide-related wellness products to customers in the United Kingdom and internationally.

Business Address:

Nexa Peptides
26 Stanworth Avenue
BL2 6EN
United Kingdom

Customer Support Email:

nexapeptide@outlook.com

Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Account details

• Order history

• Customer service messages and enquiries

Payment Information

When you make a purchase, payment information is processed securely through trusted third-party payment providers.

Nexa Peptides does not store your full payment card details.

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Pages visited

• Products viewed

• Referral sources

• Website usage information

This information helps us improve our website performance and customer experience.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Deliver purchased products

• Manage payments and transactions

• Provide customer support

• Respond to enquiries

• Send order updates and notifications

• Improve our products and services

• Maintain website security

• Detect and prevent fraud

• Improve customer experience

• Comply with legal and regulatory requirements

• Send marketing communications where you have given permission

We do not sell, rent, or trade your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember your preferences

• Keep products in your cart

• Understand how visitors use our website

• Improve website functionality

• Analyse traffic and performance

• Provide relevant marketing where permitted

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Legal Basis for Processing Information

Under applicable UK data protection laws, including the UK GDPR, we process your information based on:

• Performing our contract with you

• Our legitimate business interests

• Compliance with legal obligations

• Your consent where required

You may withdraw consent for marketing communications at any time.

How We Share Your Information

We only share information when necessary to operate our business.

This may include trusted third parties such as:

• Shopify (website and ecommerce platform)

• Payment providers

• Courier and delivery partners

• Fraud prevention providers

• Website analytics services

• Marketing providers

• Customer service tools

These third parties only receive the information required to provide their services.

Shipping and Fulfilment Information

To process and deliver your orders, we may share relevant information with fulfilment and delivery partners.

This may include:

• Customer name

• Delivery address

• Contact details

• Order information

This allows your order to be prepared and delivered successfully.

International Data Transfers

As an online business serving customers internationally, your information may be processed by service providers located outside the United Kingdom.

Where required, we take appropriate steps to ensure your information remains protected in accordance with applicable data protection laws.

Data Security

We take reasonable measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

While we work to protect your information, no online service can guarantee complete security.

Data Retention

We keep your personal information only for as long as necessary for:

• Order processing

• Customer support

• Accounting purposes

• Legal obligations

• Fraud prevention

• Business operations

When information is no longer required, it will be securely deleted or anonymised.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Withdraw consent

• Request a copy of your personal data

To exercise your rights, contact:

nexapeptide@outlook.com

We may request verification of your identity before completing requests.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send:

• Product updates

• Promotions

• Special offers

• Brand announcements

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Children's Privacy

Our website and products are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will take reasonable steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

• Changes in our services

• Legal requirements

• Business updates

• Technology improvements

Any changes will be posted on this page with the updated effective date.